AgileTHIS

Recently I got this email from one of the SaaS companies that they are going to increase the subscription fees. The reason they stated was that their costs have gone up due to a surge in subscription for their free plan. That got me upset because what …

Here’s a new article for you:

• Cause-effect diagrams: a pragmatic way of doing root-cause analysis

Cause-effect diagrams are a simple and pragmatic way of doing root cause analysis. I’ve been using these diagrams for years to help organizations understand and solve all kinds of problems – technical as well as organizational.

The purpose of the article is to show you how cause-effect diagrams work, so you can put them to use in your own context.