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Manage the normal – treat exception as exceptional

By Mattias Skarin, on December 10th, 2009,

Ever had this thrown at you?

"This production bug is unacceptable, it must never happen again!"

And that event, outside your systems control, formed a policy that affected all your every day life. Failure to distinguish between uncertainty under our control and uncertainty imposed by outside events is a bad management habit.

Instead;
"Manage the normal – treat exception as exceptional"

And have a happier life :)

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December 10th, 2009 | Category: Agile, Lean, Open mind | Leave a comment

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